SHIPPING & RETURNS

SHIPPING

Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carriers are UPS, USPS, FedEx, DHL, as well as regional carriers. All shipping methods include tracking numbers.

Shipping and Handling charges are based on the subtotal of your order and the shipping method selected.


U.S. Order Total

Standard

5-7 business days

Priority

3-5 business days

Express

1 business day

$0.00 - $29.99

$5.00

$10.00

$25.00

$30.00 - $100.00

free

$15.00

$20.00

$100.01 – and over

free

free

$15.00

 

INTERNATIONAL SHIPPING

International Order Total Standard
$0.00 - $49.99 $12.00
$50 and over free

 

We offer international shipping to 200 + countries and territories. International standard shipping rates are $12. After international shipments leave the US it normally takes about 2 weeks for them to be delivered. Please note we are not responsible for any customs charges that may be incurred.

 

RETURN OR EXCHANGES

We hope you love your purchase but should you ever buy anything from us that you are not completely satisfied with, you may return it to us for an exchange or a full refund less any shipping charges. Returns must be delivered to us within 30 days of the date you received the item(s). Please note that items you bought on sale are non-refundable.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received in or they may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To return a product, please email us at hello@heroine.nyc to request a return authorization. Please include the order number and list the item(s) you wish to return.

If you should need further information regarding the return of any heroine.nyc products, please do not hesitate to email us at hello@heroine.nyc and it would be our pleasure to assist you.